Mold After-Sales Service
In the mold design and processing industry, Booling has more than 10 years of experience. Adhering to the concept of “customer first, integrity first”, it has won the trust of users around the world.
We provide comprehensive solutions for pre-sales, processing, and after-sales for the delivered molds. All molds have warranty terms and after-sales service guarantees. Engineers and technicians are ready to provide you with complete mold-related after-sales services.
We always put customer requirements first, maintain long-term cooperative relationships, and will not stop at the point of sale, promote open communication, and solve any problems that customers may encounter.
3D Printing After-Sales Service
Booling provides online and offline after-sales service support for delivered 3D printing products. Our experienced designers will participate in educational courses, webinars, and conferences to keep abreast of the latest 3D printing technologies and provide more complete manufacturing and after-sales solutions. Choose Booling 3D printing experts, we are online 24 hours a day to help customers solve product usage problems.
- Information Diagnosis
For products within the warranty period, we will provide troubleshooting and answering services to replace parts, machine consumables, and consumable parts related to the printing system for you. - Parts Return
After the customer receives the product, confirm whether it meets the requirements. If there are defects, you can send photos and videos, and our engineers will investigate and solve the problem as soon as possible. For products not meeting the requirements, you can apply for a remake through the relevant sales agreement, and we will arrange for a free remake. If the product quality problem is caused by your drawing problem, you must negotiate and pay the production fee separately. - Technical Support
We provide remote technical support, and you can provide technical consultation or troubleshooting through online chat or telephone. For problems that cannot be solved online, we will provide a return repair service, usually responding quickly within 24 hours. - Repair Period
During the warranty period, we will provide free repair or replacement of parts for faulty products. Our technicians will complete the repair within 7 working days from receipt (depending on the specific condition of the parts), and the return shipping fee will be borne by Booling, and a summary document of the completed documents will be provided. - Employee Training
We provide professional training to help you better use 3D printing products. We also provide maintenance manuals and suggestions to extend the service life of the product.
After-Sales Service for Checking Fixture
Booling is a professional checking fixture manufacturer. All delivered checking fixtures are covered by warranty terms and after-sales service guarantees. If any problems occur with your checking fixture during the warranty period, we will provide free after-sales service to 100% guarantee the service life and function of the mold.
Installation and Commissioning
Our professional technicians will provide technical guidance on the installation and commissioning of the checking fixture according to the actual situation to ensure that the positioning, fixation, and other. performance indicators meet the standards. Regularly calibrate the checking fixture for accuracy and issue a calibration report.
- Professional Training
We provide professional and detailed training services for our customers’ operators to master the essentials of checking fixture operation, data reading methods, and daily maintenance points. - Maintenance Service and Warranty
If the checking fixture has any faults during the warranty period, you can contact us by phone, email, etc., and we will provide online maintenance guidance. After the repair is completed, a repair report will be issued stating the cause of the fault, the repair content, the information on the replaced parts, etc. - Spare Parts Support
We have a sufficient spare parts library to ensure that damaged standard parts and customized parts are replaced for you promptly.